RETURNS, DAMAGES, LEAD TIMES & SHIPPING
RETURNS and EXCHANGES
All exchanges must be received within 7 days of receipt of your order. Exchanges may be posted back at the customer’s expense or returned in person to our office or one of our affiliated stores. We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customer’s expense or may be picked up from our offices. We are unable to accept exchanges on sale items, special orders or any item sold at a reduced price.
Shipping fees are non-refundable and return shipping fees are the buyer's responsibility. We suggest insuring and tracking your shipment as we will not be held accountable if anything should happen in transit. Please allow 5-7 days for your return to be processed.
Please contact email@example.com with any additional questions.
INSPECTIONS & DAMAGES
All items are carefully inspected prior to shipment, but damages do happen. Please thoroughly inspect all items and if a damage has occurred, please provide detailed images to firstname.lastname@example.org within 48 hours of delivery. Upon delivery, if you notice damages immediately, please refuse the delivery and contact email@example.com. Our team will promptly work on a replacement. Please know that damage claims can take some time to resolve, we appreciate your patience.
Many of our items are handmade, meaning they are one of a kind and have imperfections that make each item unique and beautiful. We inspect our items thoroughly and the condition is already reflected in the price.
We update our website with the estimated lead time and shipping time frames as often as possible. Due to high demand or unexpected production delays, the estimated lead time is subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Please note, lead times do not include shipping times. Backorder dates are also subject to change.
SHIPPING, TRANSIT & DELIVERY
Items shipping directly from our Mexico store are shipped out as soon as possible of order receipt. We ask for your patience as our mule is sometimes slow.
Some items including furniture are shipped directly by our vendor and will be delivered by a third party delivery company. Most pieces ship within 3-4 weeks of order receipt, depending on if they are coming from outside the USA. Transit typically takes 7-10 business days but delays do happen and are often out of our control.